Terms & Conditions
Terms and conditions governing your use of Hakaytna platform
⚠️ Important Notice
By using Hakaytna platform, you agree to be bound by these terms and conditions. Please read them carefully before using the platform. If you do not agree to any of these terms, you must not use our services.
Acceptance of Terms
These terms constitute a legally binding agreement between you and Hakaytna platform. By accessing or using the platform, you acknowledge that you have read, understood, and agreed to be bound by these terms.
What does accepting these terms mean?
- • Agreeing to all our policies including Privacy Policy
- • Commitment to legal and ethical use of the platform
- • Bearing responsibility for all activities under your account
- • Accepting future updates to these terms
Description of Services
Hakaytna platform provides a range of digital services designed to facilitate child health management and communication with healthcare providers.
Appointment Management
Booking and managing medical appointments with pediatric specialists
Medical Records
Secure access to your child's medical records and health history
Medical Consultations
Direct communication with doctors and obtaining reliable medical advice
Reminders & Notifications
Receiving reminders for appointments, vaccinations, and medications
User Accounts
To use Hakaytna platform, you must create a personal account. You are responsible for maintaining the confidentiality of your account information and password.
User Responsibilities
- • Providing accurate and correct information upon registration
- • Maintaining password confidentiality and not sharing it
- • Notifying us immediately of any unauthorized use
- • Updating personal information when it changes
Age Requirement
You must be at least 18 years old to create an account and use our services. If you are registering on behalf of your child, you acknowledge that you are the legal guardian.
Account Termination
We reserve the right to suspend or terminate your account in case of violation of these terms, misuse of the platform, or providing false information.
Acceptable Use
You must use Hakaytna platform in a legal and responsible manner. The following uses are strictly prohibited:
Prohibited Uses
Proper Use
- ✓ Using the platform only to manage your child's health and communicate with doctors
- ✓ Respecting others' privacy and not sharing their information
- ✓ Dealing professionally and respectfully with all medical service providers
- ✓ Reporting any technical or security issues you discover
Medical Disclaimer
Important Medical Notice
Hakaytna platform is a technical platform connecting parents and doctors. We do not provide direct medical advice and do not replace traditional medical consultation. All medical advice and consultations provided via the platform are from independent licensed doctors.
No Guarantee of Medical Results
We do not guarantee specific medical results or the success of any treatment. Each child's response to treatment may vary, and final medical decisions are the responsibility of the doctor and the guardian.
Emergencies
In case of medical emergencies, you must contact local emergency services (997 in Saudi Arabia) or visit the nearest hospital immediately. Do not rely on the platform in emergencies.
Doctors' Responsibility
All doctors on the platform are licensed and qualified. However, the responsibility for diagnosis and treatment lies with the treating doctor independently, not on the platform.
Limitation of Liability
To the fullest extent permitted by law, Hakaytna shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the platform or inability to use it.
Our liability limits include:
- 1 We are not liable for any direct or indirect damages resulting from platform use
- 2 We do not guarantee continuous and error-free service availability
- 3 We are not responsible for the content or actions of doctors or other users
- 4 Our maximum liability is limited to the amount paid (if any) during the last 12 months
Use Platform at Your Own Risk
By using the platform, you acknowledge that you understand these limitations and agree to use the services at your own risk.
Amendments to Terms
We reserve the right to modify or update these terms at any time. We will notify you of any material changes via:
Direct notification to your inbox
Platform Notifications
In-app alert
Website Announcement
Clear alert banner
Your continued use of the platform after publishing amendments means your agreement to the new terms. If you do not agree to the amendments, you must stop using the services.
Your Agreement to These Terms
By creating an account or using Hakaytna platform, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions and all relevant policies. If you are using the platform on behalf of an organization, you acknowledge that you are authorized to bind that organization to these terms.